Careers

Dialogue is a No-Code, AI-powered, E-commerce Personalization Platform. Dialogue enables merchants to increase sales quickly and effortlessly using AI. We are looking for fresh minds that can add value to our young and family-like culture, aspire to challenge conventions, and can enjoy a dynamic environment on the path of super-fast growth!

As the Customer Success Team Lead you are expected to build and lead our growing customer success team moving forward, to contribute to the ongoing success of the business while working in close partnership with sales, product, and R&D.

You will be responsible for optimizing clients’ lifecycle from onboarding to maintenance, building strong relationships, and establishing growth & up-sell strategies. You should be a leader who understands users and their needs into structured processes and flows. You should strive to excel in everything you do, and utilize innovation and data-driven decision-making.

Responsibilities

  • Every clients counts as a kind of mentality. Put the client first and help them achieve success in every-way possible
  • Build amazing relationship with with clients that are based on trust and joint success
  • Ensure longer lifetime value through product adoption and customer satisfaction.
  • Develop and regularly report on customer success KPIs that measure performance, system adoption, and employee technology satisfaction
  • Continually optimize and improve strategy for end-to-end customer lifecycle management: onboarding to renewal
  • Set clear goals and directions, and provide regular feedback on team members’ performance
  • Expand the company’s revenue by identifying cross-sell and up-sell opportunities
  • Delivering technical solutions in high growth environments
  • Work in close alignment with Marketing, product, sales, R&D and other interfaces to drive customer needs

Qualifications

  • 3+ years experience as Customer Success Manager, with proven experience in SaaS / B2B companies.
  • Excellent interpersonal skills – people’s person
  • Knowledge in the eCommerce space (Bonus)
  • Fundamentally analytical – ability to collect and analyze data, identify key insights and optimization opportunities
  • Experience with technically oriented products as a Customer Success lead
  • Outstanding communication and presentation abilities, with an ability to influence and collaboratively build consensus
  • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities
  • A natural curiosity to learn new concepts and practices
  • Excellent organizational skills and attention to detail
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